Contact us

Find phone numbers and contact information at VA Palo Alto health care for frequently requested services like patient advocates, medical records, billing and insurance, and more.

Patient help and resources

Need help? Contact a patient advocate

If you need help getting care or resolving an issue with VA, get help from one of our trained patient advocates.

Medical records office

Access your medical records online or request a copy of your records from our Release of Information office.

Billing and insurance

Pay your VA Palo Alto health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes.

Pharmacy

Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose of your medicines.

Phone directory and mailing address

Find phone numbers for many of the administrative and program offices at VA Palo Alto health care.

Mailing address

Palo Alto VA Medical Center
3801 Miranda Avenue
Palo Alto, CA 94304-1207

Main phone number

To use TeleType for the Deaf (TTY) services: 711

A – F

Addiction and substance abuse care

Admissions & Eligibility Office

Advice Nurse

Anesthesia service

Appointment scheduling (all sites)

Audiology and speech

Bariatric surgery

Behavioral Medicine Clinic

Blind and low vision rehabilitation (WBRC)

Cardiology

Chaplain services

Chiropractic

Colon and rectal surgery

Compensated Work Therapy (CWT) Program

COVID-19 vaccines

Defenders Lodge

Dental Clinic

Dermatology

Emergency department (ED)

Extended care and rehabilitation

Fisher House

G – M

General surgery

Geriatric Research, Education and Clinical Center (GRECC)

Homeless Veterans Recovery Program

HUD-VASH Program (Housing Veterans)

Human resources (HR)

Lesbian, Gay, Bisexual and Transgender Veteran Care

Medical Foster Home Program

Men's Trauma Recovery Program (MTRP)

Mental health care appointments

Military Sexual Trauma (MST)

Move Weight Management Program

N – O

National Call Center for Homeless Veterans

National Center for PTSD

National Crisis Line

Neurology

Neurosurgery

Nuclear medicine

Optometry

Orthopedics

Otolaryngology (ears, nose, and throat)

650-493-5000 ext. 65751 or 63924

P - U

Patient scheduling

Pharmacy (automated refill line)

Physical Medicine & Rehabilitation Service (PM&R)

Physical therapy

Plastic surgery

Podiatry

Police department

Polytrauma

Primary care clinic appointments

Prosthetics & sensory aids

Pulmonary service

Radiology

Recreation therapy

Social work

Spinal Cord Injury and Disorders (SCI/D) Center

Suicide prevention hotline

Telehealth

Telephone Care Program

TeleQuit Smoking Cessation Program

Travel pay

Uroloy

V - Z

Vascular surgery

Veteran and Family Centered Care (VFCC)

Vet Centers

Veterans Crisis Line

Visual Impairment Services Team (VIST)

Volunteer at VA Palo Alto

War Related Illness and Injury Study Center (WRIISC)

Western Blind Rehabilitation Center (WBRC)

Wheelchair repair

Women's Health Center

Women's Trauma Recovery Program (WTRP)

Wound care and ostomy

Media and press

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about VA Palo Alto health care.

Submit a FOIA request

Under the Freedom of Information Act (FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law.

Requesting records maintained by VA Palo Alto

VA Palo Alto Health Care System
FOIA Office (00/PO)
3801 Miranda Avenue
Palo Alto, CA 94304

For questions about your request to VA Palo Alto

Phone: 650-493-5000 ext. 64616 or 69244

Additional FOIA request information

• Review VA’s requirements for a FOIA request, including sample requests.
• See the VA FOIA Library, which publishes commonly requested records.
• If you don’t know where the records you are requesting are maintained, submit your request to vacofoiaservice@va.gov instead of VA Palo Alto.

Report suspected fraud or mismanagement

Contact the VA Office of the Inspector General (VAOIG) to report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources.

Mail:
VA Inspector General Hotline (53e)
810 Vermont Ave. NW
Washington, DC 20420

Report patient care or safety issues

If you have any concerns about the care and safety of patients or residents, the first step is to contact hospital management. If management did not address or resolve your concerns, contact the Joint Commission.

Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Last updated: December 18, 2023